FAQs

Of course! You can purchase single pairs of previous designs (or special editions) in our online store for $29. Or, you can simply join the club for only $25 and cancel after your first pair if it’s not for you. We also have a Love them Guarantee which means we will refund your first pair if you don't love them.

Nope! The Undie Club is built on the experience of a surprise. Not knowing what the design is you’re going to receive is half the fun. If you’re not a fan of surprises, you may prefer to take a look for the designs you like in our online store.

Our underwear is created from BottleBlend™, our very own recycled & sustainable material. Our Men’s range is lined with HyperChill, a moisture wicking fabric and Sanitized® for bacteria and odour control. Our Women’s bottoms are also lined with organic bamboo.

Each Knobby is hand prepared, packaged and dispatched from our beautiful new HQ on the Sunshine Coast in Queensland, Australia.

Knobbys are exclusively sold right here on our website. It allows us to control and remain accountable that you receive a brilliant experience every single order.

Absolutely! We ship to New Zealand, USA, Canada, UK, Hong Kong, Switzerland, Turkey, Iceland, Monaco, Norway. For more info, see our shipping page here: knobby.com.au/pages/delivery

All Knobbys are only $25/month and shipped free Australia wide. Simply select your size and if you want to receive a new pair every month or second month. Soon after, your first KNOBBY will arrive at your doorstep, beautifully packaged with your snazzy welcome pack! Your subscription will renew each month on the same date that you first subscribed and you can cancel anytime!

No bloody way. We don’t have a fee, no fine print, you just pay for your underwear each month. We know you like things pretty simple, that’s why we’ve made it the most upfront transparent system with no hidden fees.

Sure can! When you first join the club, you’ll be given the option to choose either monthly or every second month. You can even customise your plan to be every third or fourth month too by shooting an email to our support ninjas.

We’ve got a super cool Members Portal in the works, but until then you can update your Subscription here: knobby.com.au/pages/modify-subscription

You can update your Gift Subscription here: knobby.com.au/pages/update-gift-subscription

Absolutely - Knobby is fun for the whole family! Head here to add them for your next order. You’ll need to have an existing Subscription with at least 1 pair of Adult Knobbys to add Kids Knobbys.

Easy peasy, just head here: knobby.com.au/pages/modify-subscription

Even easier! Head over here: knobby.com.au/pages/reactivate

Make sure to include as much information as possible and fill out our form here: knobby.com.au/pages/subscription-billing-queries

For sure! Select Priority Shipping with Tracking when you join the Undie Club and you’ll receive a tracking number each order. All orders from the Knobby Shop include tracking. If you think your order has gone missing, with or without tracking, you can raise a query here: knobby.com.au/pages/track-down-my-knobbys

Mistakes happen! Let our Support Ninjas know what happened using this form knobby.com.au/pages/got-the-wrong-knobbys and they’ll get back to you with a solution!

Knobby takes pride in the quality of our products and our packages. If you’ve received something not quite right, let us know right away here: knobby.com.au/pages/faulty-or-damaged-knobbys

Pretty damn good if you ask us! Check it out for yourself here: knobby.com.au/pages/returns

Here’s your chance to chat with the Head Honchos at Knobby! Hit us with your Feedback, Stories, Events or Charity Causes, or even just your Wildest Idea… Nothing is off limits!