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Returns

Underwear – Men’s Boxer Brief, Women’s Cheeky Bikini and Hipster Boyleg
Underwear cannot be returned or exchanged because that’s gross!

Sports Crop
Returns and exchanges are available only on your first purchase. If you’ve ordered the incorrect size or it’s not what you expected, don’t stress! Make sure you contact us within 14 days of the order transaction date at support@knobby.com.au. Once we receive your returned Sports Crop, there are three options. We can either:

1. Process and send a new Sports Crop in the correct size
2. Credit your account the full amount, less $5 shipping and handling
3. Refund the full amount to your original source of payment, less $5 shipping and handling.

Please ship back to the return address below:

KNOBBY
PO Box 1585
Mooloolaba QLD 4557

*Shipping costs back to KNOBBY is at the cost of the customer

 

International Orders
For products delivered outside of Australia, we will accept returns for faulty items only.

Sale Items
Unfortunately we don’t accept returns on sale items.

Limited Edition 6 Packs
We understand that a lot of these may have been purchased as gifts. Therefore, these can be exchanged only for an alternative size and must not have been worn. This will incur additional shipping costs. Contact us within 30 days of the order transaction date.

Faulty or Damaged KNOBBY
We take great care in ensuring the quality of our products. However, if you find a fault in your KNOBBY, please contact us within 14 days of order transaction date at support@knobby.com.au so we can send you a new pair straight away. Please include a photo and description. This does not include general wear or damage to your KNOBBY by misuse, accident, modification, unauthorized repair or incorrect washing (please refer to our washing guidelines).

I Don’t Like the Design
KNOBBY is an underwear membership where you don’t know what design you’re going to get – it’s like a lucky dip! We send out the same design to every member during a calendar month. Therefore, we can never replace them.

TRY THE CLUB

Still not sure? Read what our members have to say. Read Reviews.

Subscription Underwear

Based in Australia on Queensland’s Sunshine Coast, KNOBBY delivers the best and most comfy men’s and women’s underwear. A new unseen, limited edition design delivered monthly right to your door for from only $20*!

Copyright © 2017 KNOBBY Underwear

*OMFG, we have fine print! Free shipping available to Australian residents only. International shipping is from only $3 AUD.