becoming a member
Super simple! You can cancel your account at any time by emailing us prior to your next renewal at firstname.lastname@example.org and we can do this for you. We hate to see anyone go (you especially), so please let us know if you are having issues and we will do our best to help.
No bloody way. We don’t have a fee, you just pay for your underwear each month. We know you like things pretty simple, that’s why we’ve made it the most upfront transparent system with no hidden fees.
All prices advertised are in Australian dollars (AUD).
Currently from within your account you can update your delivery address as well as update your credit card details. Manage your account here.
Of course! Just head over to our shop and you’ll see what we have available. Not all designs make it here though. If they do, they usually sell super fast – https://knobbyunderwear.com.au/shop
Unfortunately not. But if you’re needing more KNOBBYs, just head over to our shop and you’ll see what we have available. https://knobbyunderwear.com.au/shop
Sure can! When you first join the club, you’ll be given the option to receive your KNOBBY monthly or, every 2nd, 3rd or even 4th month. We’ve temporarily disabled the option to update the plan on your account while we roll out our new system. In the meantime, If you need update your plan, email email@example.com and we can update it straight away for you.
Check out our Returns Policy here: https://knobbyunderwear.com.au/support/return-policy/
We take great care in ensuring the quality of our products. However, if you find a fault in your KNOBBY, please contact us within 14 days of receiving the product date at firstname.lastname@example.org so we can send you a new pair straight away. Please include a photo and description. This does not include general wear or damage to your KNOBBY by misuse, accident, modification, unauthorized repair or incorrect washing (please refer to our washing guidelines).
If your KNOBBY is returned to us for any reason we will contact you on your email address to notify you they’ve been returned and confirm your shipping address. If we need to resend your KNOBBY, there will be a small shipping and handling fee of $5 within Australia and $10 International.
Sizing & Prints
Have a look at our size guide here. Still not sure, email us so we can help!
Simply login to your account here to update your size, or email us and we can help!
If we have been silly buggers and accidentally sent the wrong size, please contact us within 14 days at email@example.com so we can send you a new pair straight away. Please include a photo of the size label.
You don’t… it’s a surprise! Each month there is a new unseen limited edition design.
KNOBBY is an underwear membership where you don’t know what design you’re going to get – it’s like a lucky dip! We send out the same design to every member during a calendar month. Therefore, we can never replace them.
Orders are processed right away and we try our best make it leave our warehouse that same business day! However, please allow up to 10 business days.
Express Post: If your order is placed before 2pm we’ll ship it that same business day. This option is only available in the online store.
If you selected Priority Shipping, you’ll receive a tracking number by email directly from Australia Post.
All shipments in Australia should arrive within 3 weeks or 15 working days. International shipments should arrive within 4 weeks, but they often can take up to 6 weeks to arrive. However, if it takes longer, feel free to contact us at firstname.lastname@example.org to look into the situation.
Nope! Your first order will be shipped within ten business days of your first purchase and then thereafter within five business days of each month.
The Underwear Club
Australia: 1 Item – Free
New Zealand: 1 Item – $3
Regular With Tracking:
Australia: 1 Item – $4
Australia: 2+ Items – Free
New Zealand: 1 Item – $8
New Zealand: 2+ Items – $3
*For items purchased from our online store, simply enter your location for a quote.
Currently we only offer shipping to Australia and New Zealand. Keep an eye on our social media for any updates!
Your order will be charged in Australian (AUD) dollars. Because customs policies vary from country to country, international orders may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient.
Damn spam filters! Check your spam folder first and if you still can’t find it, contact us so we can see if there are any issues. You’ll only receive a confirmation email on your first order.
WASHING & CARE
We recommend washing in cold water either on their own or in a delicates washing bag. Never wash with other items that include velco or zippers, such as jeans or boardies.
Now that’s a helluva question! You can expect it to last around 50 washes.
We do as much in Australia as possible. So, we do all printing, packaging, designing and packaging here in Australia and then each KNOBBY is assembled in our factory in China.
Each KNOBBY is hand prepared, wrapped and dispatched from our warehouse on the Sunshine Coast in Queensland, Australia.
Hell frigging no.
While we currently only sponsor a handful of athletes and amateur beer drinkers, we’re always on the lookout for more awesomeness. Email email@example.com with a detailed resume along with any other bits and pieces that you feel would help.
Still can’t find your answer? Send us an email.